A. Order placement and dispatch Once the order is placed by you on our website (hereinafter referred as “platform”) we will dispatch the placed order within 2-5hours from confirmation of your orders.
Once the order has been dispatched from our end, it may be delivered within 5 to 10 working days (depending on your geographical location). The delivery is subject to delaying as per the unavoidable circumstances on that locations where the delivery to be performed. It is also noted that the delivery of your order may also be delayed, in case your location is not covered under the jurisdiction of our shipping services.
B. Correct Address:
In a circumstance where the address provided by you at the time of placing the order is insufficient or incorrect, there may be delay or possible Return to origin will happen. Shipping company may also co-ordinate with you on your given phone number to identify the correct address hence please provide the correct mobile in every case. It is also to be noted that delivery attempt shall be for at least two times, if in case you are not available at your delivery location/ your address is improper/ your provided phone number is not working at the time of attempting delivery. Your order will be marked as RTO (Return to Origin).
Once your placed order marked as RTO and such order has been received by us then your refund will be initiated as per the refund policy. Once your placed order marked as RTO then it will never take re-delivery at your location, if you still want to purchase the article/goods then place the fresh order on the platform.
C. Shelf Life Of The Product:
Expiration Date Legislation
As per the amendments to the Legal Metrology (Packaged Commodities) Rules, in 2011, the Government of India has made it mandatory to display certain product information, including “Best before or use by date, month and year”, in case of packages that contain a commodity which may become unfit for human consumption after a period of time, on online e-commerce marketplaces. Display of ‘Best before date’ rule was rolled out in phases to all Fulfilment by us.
CASH ON DELIVERY (COD):
You may place order through COD process and the order through COD can be upto Rs. 1000 /
GRIEVANCE REDRESSAL MECHANISM
In accordance with the Information Technology Act, 2000 and Rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Name: Dr. Yashwant Kumar Pareek
For registering your complaint, please write to the Grievance Officer at the above-mentioned email address in relation to any violation of these Terms or the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. The Grievance Officer shall redress the complaint in accordance with the provisions of the Information Technology Act, 2000 and Rules made thereunder.